Frequently Asked Questions

  1. Will Tints of Nature cover grey hair?
  2. Can I use Tints of Nature over another hair colour product?
  3. I’ve used hair color for years without any problems. Why do I need to carry out a sensitivity test before using Tints of Nature?
  4. Why should I carry out a strand test when the colour result is shown on the box?
  5. Are Tints of Nature products suitable for vegans and vegetarians?
  6. Can any unused colour be saved and used for another application?
  7. I am pregnant. Can I colour my hair?
  8. Can Tints of Nature be used by people undergoing chemotherapy?
  9. My hair needs colouring but it’s dry so I don’t want to risk damaging it further. Can I use Tints of Nature?
  10. My hair is dull and feels damaged, what should I do?
  11. Is there a way of removing permanent hair colour if I am not happy with the result? 
  12. How can I darken the ends of my hair without having all my hair coloured?
  13. What is double processed hair?
  14. The colour result is too dark. What can I do?
  15. What can I do about the brassy yellow tones in my grey hair?
  16. Can Tints of Nature be used for lightening hair?
  17. I want to highlight my hair. How do I do this?
  18. How often should I colour my hair?
  19. The colour didn’t work on my grey hair. What can I do?
  20. Do any of your colours contain henna?
  21. I’ve recently permed my hair. Can I use your colours?
  22. Can I use the highlighting kit with Tints of Nature colour or someone else's colour?
  23. When can I apply the highlighting kit if I’ve just coloured my hair?
  24. What's the difference between the highlighting and lightener kits?
  25. Can I go back to ammonia-based hair colours after using Tints of Nature?
  26. I have a stain from the colour on my skin. How do I remove it?
  27. Is Tints of Nature suitable for afro hair?
  28. Is Tints of Nature hair colour suitable for use on children?
  29. Do any of your products contain heavy metals?
  30. Are the sachets of shampoo and conditioner provided with the hair dyes the same as the full-size products?
  31. Do Tints of Nature colours contain PPDs?
  32. What is the clarifying shampoo used for?
  33. Does ammonia free hair dye damage hair?
  34. What is the best shampoo containing certified organic ingredients?

1. Will Tints of Nature cover grey hair?

Oh by jiminy, yes it will.
All of the natural shades 1N - 8N can cover up to 100% of grey hair.
If you’re using one of the fashion shades you just need to mix it with the same amount of the natural shade with the same number.

For example:
25ml 7D + 25ml 7N + 50ml Colourfix = fabulous fashion color that covers grey
The only shade that may not 100% cover all grey is 10N.

For more information refer to our Top tips to treat grey hair section.

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2. Can I use Tints of Nature over another hair colour product?

Yes you can, unless your current hair colour product contains metals or henna. If your current hair colour contains lead acetate, zinc, iron or copper you need to wait at least a month before using Tints of Nature and make sure you give your hair a really good regular shampoo to wash away any metallic residue.

The same thing goes for henna, which leaves a waxy residue on your hair and means it won’t absorb the colour properly. Leave it a month, shampoo regularly and then go for a lovely Tints of Nature shade.

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3. I’ve used hair colour for years without any problems. Why do I need to carry out a sensitivity test before using Tints of Nature?

Good question. The thing is you might become sensitive over time to ingredients used in hair colour. So even if you were fine before, you might have become sensitive since then.

It’s always worth testing your sensitivity because other factors can affect the results; medication might affect how your body reacts, or if you’ve had permanent make-up or tattoos. If your scalp is irritated or damaged that might cause a reaction too.

That’s why we encourage you to always take a sensitivity test 48 hours before you use Tints of Nature, even though it’s formulated to be very gentle on hair and skin.
You’ll find more details in the instruction leaflet in each box. Or have a look at www.colourwell-colourwise.eu for even more information on colouring your hair safely.

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4. Why should I carry out a strand test when the colour result is shown on the box?

The colour shown on the box is only our best guide to the result you’ll get with your Tints of Nature colour. How your hair actually responds to the colour is affected by factors such as:

  • Your hair condition
  • If your hair is already coloured
  • How much grey is in your hair
  • If you’re on certain medications they can interfere with colour take-up

It’s a good idea to take a strand test at the same time as you take the sensitivity test. That way you know for sure how your hair responds to the colour and you can make sure you’re happy before you go any further. Check out the instruction leaflet in each box for simple instructions on how to do a strand test, or refer to our Strand Test section.

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5. Are Tints of Nature products suitable for vegans and vegetarians?

We’re very happy to say that all our Tints of Nature colours are suitable for vegans and vegetarians. And so are the Tints of Nature Shampoo, Conditioner, Reconstructing Treatment and Seal & Shine.

Sulfate-Free Shampoo and Scalp Treatment both contain a milk derivative, so vegans might not want to use these.

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6. Can any unused colour be saved and used for another application?

Yes and no. If you’ve already mixed the colour with Colourfix, it can’t be used again at a later date and you should dispose of it.

If you’ve got unmixed colour left in the bottle that should last for several months – so yes you can use it again. Just make sure you’ve sealed the bottle properly and store it in a cool place out of direct sunlight.

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7. I am pregnant. Can I colour my hair?

Congratulations!

Pregnancy

Most research, although limited, shows that it’s safe to colour your hair while pregnant. Some studies have found that very high doses of the chemicals in hair dyes may cause harm. However, these doses are massive compared to the very low amount of chemicals that a woman coloring her hair is exposed to.

We recommend waiting to dye their hair until after the first 12 weeks of pregnancy, when the risk of chemical substances harming the baby is much lower. If you’re colouring your hair yourself, you can reduce the risk further by making sure that you:

  • Wear gloves.
  • Leave the colour on for the minimum time.
  • Work in a well-ventilated room.

Highlighting your hair or using “off the scalp” techniques also reduces any risk. The chemicals used are only absorbed by your hair, and not by your scalp or bloodstream.

Semi-Permanent colours are a better alternative whilst pregnant; however a sensitivity test is still recommended.

Do remember that pregnancy can affect your hair’s normal condition. For example, your hair may:

  • React differently to coloring or perming than it usually does.
  • Become more or less absorbent, frizzy or unpredictable.

It’s always a good idea to do a strand test first, using the hair dye or treatment that you intend to use.

Breast Feeding

It is very unlikely that a significant amount of the chemicals used in hair dyes will be passed on through your breast milk. This is because very little enters your bloodstream. In the past, many women have used hair treatments while breast feeding with no known negative results. We recommend following these steps:

  • Wait for 4 weeks after giving birth.
  • Start with a Semi-Permanent colour or “off the scalp” method applications.
  • Always do sensitivity and strand tests.

 

If you have any further medical concerns please contact your doctor.

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8. Can Tints of Nature be used by people undergoing chemotherapy? 

Sadly we don’t advise you use Tints of Nature if you’re having chemotherapy, radiotherapy or other forms of treatment. If you do decide to color your hair, have a chat with your doctor first and make sure you carry out a sensitivity test.


After you’ve finished treatment you may be able to colour your hair once you’ve got an inch of growth. Use semi-permanent hair colour for the first few months until your hair becomes stronger. We always recommend you take both a sensitivity and strand test first.


Having said that, if your scalp is damaged, very dry or irritated, or if your hair is brittle you still shouldn’t colour your hair.

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9. My hair needs colouring but it’s dry so I don’t want to risk damaging it further. Can I use Tints of Nature? 

Happily, Tints of Nature won’t damage your hair so you are fine to colour it. Tints of Nature shampoos and conditioners will help to repair the damage and restore the natural protein and moisture balance of the hair. 

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10. My hair is dull and feels damaged, what should I do? 

Use the Tints of Nature shampoo and conditioner range that’s specially formulated to work with coloured hair. Our hair care range is designed to restore a natural balance of protein and moisture, for healthier hair. Phew.

For dry or extremely damaged hair please refer to our Colour Hint & Tips section.

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11. Is there a way of removing permanent hair colour if I am not happy with the result? 

Oops. Yes, but it has to done at a hair salon as they’ve got the special products you need.
It’s always a good idea to do a strand test first before full application. You’ll find the instructions in the box.

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12. How can I darken the ends of my hair without having all my hair coloured?

Choose the same colour as before, mix 25mls color with 25mls Colourfix in a clean plastic bowl, add a small amount of Tints of Nature shampoo and mix thoroughly. This can be applied to the faded ends with a sponge. Check color after 15 minutes - this should be enough time, add water and work up to a lather. Rinse off then condition using Tints of Nature conditioner.

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13. What is double processed hair? 

Hair that has two or three chemical processes on it, like bleach and Hilift colours that use high volumes of peroxide.

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14. The colour result is too dark. What can I do?

We always recommend a strand test before the hair is coloured, which will indicate the actual colour result on your hair. If the hair is too dark after colouring, you can use a saline solution, which will fade the colour over the course of a couple of weeks.

Saline solution instructions: Shampoo hair and rinse. Mix 1L of warm water with 2 tablespoons of salt to make the saline solution. Dip a sponge in the solution and run through the hair. Repeat until all the solution has been used – leave in for 15 minutes, rinse, shampoo, rinse and condition the hair. Rinse. These simple steps should release the pigment, but fading may not appear immediately. It can take a few days for the process to become evident. This process can be repeated once a week for three weeks.

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15. What can I do about the brassy yellow tones in my grey hair?

Ash colors are perfect for this problem. You can use 4C, 6C or 8C.

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16. Can Tints of Nature be used for lightening hair?

Yes. Tints of Nature will lighten hair by approximately one shade. So, if you’re a natural base 5, then it will lift your hair to around a base 6. To lighten your hair more significantly use our lightening kit (suitable for medium brown to blonde hair).

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17. I want to highlight my hair. How do I do this?

Use our fabulous highlighting kit that’s suitable for dark brown to blonde hair.

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18. How often should I colour my hair? 

If you’re covering regrowth, we recommend you colour your hair when there’s 1 - 1½ inches (3 to 4cm) of regrowth. That’s usually about every four to six weeks, but it depends on how quickly your hair grows.

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19. The colour didn’t work on my grey hair. What can I do?

Grey hair that is resistant to colour will need to be shampooed first using the Clarifying Shampoo. Shampoo, towel dry well and apply the color to damp hair. You can extend the development time up to fifty minutes. Medication can also be a problem; HRT and Thyroxin can block color. You could also apply very low heat with a hairdryer for the first ten minutes of the development time.

For more information refer to our Top tips to treat grey hair section.

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20. Do any of your colours contain henna?

No, we don’t use any henna in any of our products.

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21. I’ve recently permed my hair. Can I use your colours?

It’s a good idea to wait one week before you colour your hair after an ammonia-based perm.

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22. Can I use the highlighting kit with Tints of Nature color or someone else's colour?

The highlighting kit is compatible with the Tints of Nature permanent hair colours but may not be compatible with other brands of colour. 

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23. When can I apply the highlighting kit if I’ve just coloured my hair?

Straight away. The highlighting kit can be applied directly after colouring your hair if you use Tints of Nature colour.

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24. What's the difference between the highlighting and lightener kits?

The lightener kit is used on all of your hair to lighten all of it. The highlight kit creates highlighted strands throughout the hair (by using a cap and hook to pull out the strands you want highlighted).

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25. Can I go back to ammonia-based hair colours after using Tints of Nature?

Tints of Nature won’t damage your hair, so you should be able to apply another brand of colour over the top. But it’s worth checking with the manufacturers of the brand you want to use, to make sure it’s compatible with Tints of Nature.

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26. I have a stain from the colour on my skin. How do I remove it?

Simply use soap and water to wash away any stains.

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27. Is Tints of Nature suitable for afro hair? 

Because of the way it’s made Tints of Nature isn’t likely to be effective on afro hair.

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28. Is Tints of Nature hair colour suitable for use on children?

No, Tints of Nature isn’t suitable for anyone under the age of 16.

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29. Do any of your products contain heavy metals?

No, none of the Tints of Nature products contain any heavy metals.

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30. Are the sachets of shampoo and conditioner provided with the hair dyes the same as the full-size products?

Yes, the Shampoo and Conditioner sachets contain the same lovely product as the full-size Tints of Nature Shampoo and Conditioner. But the Clarifying Shampoo isn’t available as a full-size product.

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31. Do Tints of Nature colours contain PPDs?

Tints of Nature permanent hair colours use the maximum amount of natural ingredients and the minimum amount of chemicals possible to create a highly effective product. We only use synthetic raw materials where there’s no natural alternative.
We use the lowest levels of pigment (PPDs) possible to color the hair. Our average level of pigment is just 0.42% as opposed to the legal maximum in the EU of 4%.

PPDs vd PTDs
Some other companies claim their brands are ‘PPD-free’, safe to use and non-irritating. This can be misleading. For permanent hair colour they have to use PPD or PTD. If they’re using PTDs then these can still cause reactions.

Here’s the science bit:
If you have a permanent oxidative hair color (uses peroxide), then it either uses PPD or PTD (2,5-Toluenediamine Sulphate).

The problem is that the reactions to PTD are exactly the same as PPD; the toxicity is exactly the same and the warnings are exactly the same.

The real issue is that to create the same colour with PTD you need at least 1½ times the concentration of PTD than of PPD.

As an ethical manufacturer, we’re concerned that members of the public are being misled into thinking that somehow these ‘alternatives’ are safer and give the impression that skin allergy tests aren’t needed.
Whether the colour says PPD-free or not, please always carry out a sensitivity test.

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32. What is the clarifying shampoo used for?

We recommend the use of the Clarifying Shampoo prior to colouring in order to achieve the best results; it prepares the hair for colouring by removing any grease, dirt, product residue and unwanted build up in the hair. Make sure you work the Clarifying Shampoo into a lather (which does take a bit of work!!) before rinsing.

After this hair should be towel dried to remove excess moisture before you begin the colouring process. Bear in mind this is just what we recommend to achieve the best results. If you would rather revert back to the old process then that is fine.

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33. Does ammonia free hair dye damage hair?

Tints of Nature have developed an alternative, much gentler and more effective way to color hair. We use an alkaline moisturizing substance to raise the pH of hair instead of harsh chemicals such as ammonia. Our moisturizer softens and lifts the cuticle slightly to allow the color to penetrate inside the hair, but maintain hair’s essential protein and moisture. Tints of Nature colors don’t take hair as far from its natural point on the pH scale as chemical colours do.

After coloring, our specially formulated shampoos and conditioners return hair to its natural pH level, fully closing the cuticle and leaving the hair undamaged by the colouring process. With a completely closed cuticle, colour is securely sealed within the cortex of the hair and there’s much less colour fade than with the traditional method.

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34. What is the best shampoo containing certified organic ingredients?

Tints of Nature Hydrate shampoo is a unique formulation designed to actively protect your Tints of Nature color by keeping it locked in for longer. Without harsh sulphates Tints of Nature Hydrate Shampoo provides a much gentler wash. If you are particularly sensitive and cannot tolerate even gentle sulphates then we would recommend the use of our Sulfate-Free Shampoo, specially formulated for sensitive-skin this shampoo uses coconut derivative to give you that lovely clean hair feeling and prolong your beautiful new hair colour.

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If you haven't managed to find the answer to the question that you wanted answered then give us a call on 1800 507 401 (Freephone) or email us at happyhair@tintsofnature.com.au and we will happily answer any questions that you may have.